Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Oneza Online Shopping.

Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders are not processed on weekends or public holidays.

Shipping Time

We currently ship across the United Arab Emirates (UAE).

Estimated delivery times:

UAE: 3–10 business days

Delivery times may vary depending on product availability, location, weather conditions, and courier operations.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within the UAE. Customers are required to pay the full order amount at the time of delivery.

Order Tracking

Once your order has been shipped, you may receive tracking information via email or SMS when available.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.